Block Cub / Support
Block Cub support
Get help with controls, puzzles or purchases.
Email rxv2dev@gmail.comGood to know
How do I move and carry crates?
Swipe left or right to move one step. Swipe up to climb a one-block step ahead. Tap Cub or Lift / Place to pick up or put down the crate in front. Turn Extra movement buttons on or off in Settings. Your choice applies to every level.
How do I look around a large level?
Tap Explore, then drag to pan around. Tap the map button for a whole-level overview and tap a place to inspect it. Tap Cub to return to normal play. Exploring never spends a move.
I’m stuck. Do hints cost anything?
Undo and hints are always free. Undo as many steps as you need, or restart the puzzle from the pause menu. Hints look for a route from your current position; if a position cannot be solved, undo or restart.
How do I restore an expansion?
Open Chapters & adventures and scroll to Restore purchases. Use the Apple Account that purchased the expansion and connect to the internet. Restoration unlocks the purchased adventure; it does not transfer locally saved progress.
Where is my progress saved?
On this device. The game resumes your current puzzle and saves completion marks. There is no cross-device puzzle-progress sync. Optional Forest Friends records are separate from your local puzzle save. Deleting the app can erase progress.
Can I reduce motion, sound or haptics?
Sounds and haptics can be changed in Settings. Game motion follows iOS Settings → Accessibility → Motion → Reduce Motion. You can also enable extra movement buttons.
How do I request a refund?
Apple handles purchase refunds. Visit Apple’s Report a Problem page to see the options for your purchase.
Apple TV help
In the native Apple TV edition, use Left/Right to walk, Up to climb, Select to lift or place a crate, and Down to undo. Back or Play/Pause opens the pause menu for hints, the whole route, restart and Save & return home. A compatible game controller is optional. Settings includes sound, the persistent gameplay analytics opt-out, and privacy, terms and support pages that can be read offline.
The TV edition has no ads or Remove Ads offer. The Way Home has 100 free puzzles; Clockwork Canopy and Frostbound are optional one-time purchases with a free first-puzzle sample. Restore purchases in Settings or Chapters & adventures. Restoring paid access does not restore puzzle progress from another device. Everyone using one Apple TV shares one local journey, with no progress sync to iPhone, iPad or another TV. Motion follows the TV’s Reduce Motion setting.
Tell us what happened
Include your device model, operating-system version, app version, adventure and level number, and the steps that led to the issue. A screenshot can help. Never send a password or payment card information.
Developer: Sunny Nagra · rxv2dev@gmail.com